case study evelyn marrot

Read the following case study and write a 1-2 page summary based on the prompts that follow.

Evelyn Marrot works in the HR department for Maxim Service Industries, a company that specializes in collections and customer service for credit card companies. She has been assigned to a project focused on making improvements to the culture and the work environment of the organization.

The CEO is concerned that employees are not happy and as a result, they are not performing to the best of their abilities.


Evelyn wants to implement a high-performance work system at Maxim Service Industries, but she does not know where to begin. Include the following information in your case study summary:

  • An overview of Evelyn’s case.
  • Key Issues or Problems.
  • Alternatives that Evelyn can consider.
  • A potential solution to Evelyn’s dilemma.
  • Your conclusion on the case study.
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