Answer following question

1. To many people, high quality is synonymous with high price, compare a Toyota Corolla and a Rolls Royce and discuss the relative quality of each.

2. How can a university control the quality of its output (graduates)?

3.Give examples of service organizations that use each of the process strategy discussed in this chapter for improving service productivity.

4. Give example of situations you know where design capacity is

considerably higher than effective capacity

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