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This assignment requires student complete an analysis of the LensCrafters case from Chapter 6 of the text.
Write a four (4) page paper in which you:
- Evaluate LensCraftersâ€™ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
- Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
- Examine LensCraftersâ€™ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
- Determine the different types of performance measurements that can be used to measure LensCraftersâ€™ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.
- Examine the different types of technologies applied to LensCraftersâ€™ service operations and evaluate how the technologies strengthen the value chain.
- Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the studentâ€™s name, the professorâ€™s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.